Health Cash Plans Claims Info

how to make claim

If you do need to make a claim, you can rely on us to act promptly, with friendly, polite service – no complicated forms and no unnecessary delays.

Claims must be submitted using one of our claims forms. You can download a claim form from the useful documents or telephone us on 0800 988 2129†.

All claims, with the exception of Optical Continuing Supply Scheme payments, Personal Accident and Fracture Cover, must be submitted within 13 weeks of the date on the receipt.

Claims for Optical Supply Scheme payments must be submitted within 6 months of the prescription date.

Claims for Fracture Cover and Personal Accident cover must be submitted within 13 weeks of the date of the receipt. Your original receipt must be sent with your claims form and will be retained by us. The original receipt must show your full name and address details. Photocopies, faxes, credit card vouchers and till receipts are not accepted.

Claims will not be paid;

if not accompanied by a fully completed claims form and receipt
for treatment carried out during the waiting period
for pre-existing conditions
for any treatment required as a result of your taking part in any professional sport, hazardous pursuits, or for self-inflicted injuries
for items detailed under exclusions

Any receipts which have been altered will be rejected and fraudulent claims will result in immediate withdrawal of membership.

how we pay your claim

Payments are paid directly to the policy holder’s nominated bank account. Alternatively, we may pay the claim to you by cheque.